NTI and the Future of Education in Nigeria

For decades now, education in Nigeria has witnessed a steady decline. This has often prompted well meaning organizations and individuals to continue to express their concerns given that a better future for the nation cannot be guaranteed if the wretchedness of this component part of the life of the nation continues to be sustained.

On April 23, a spokesman of the National Teachers Institute (NTI) Kaduna, Nigeria,  told the Hausa Service of the British Broadcasting Corporation (BBC) that it intends to set up cybercafés across Nigeria as a solution to the perennial underperformance by secondary school students at external examinations such as the National Examinations Council (NECO) and West African Examinations Council (WAEC). According to the NTI spokesman, the cybercafés will be used free by the teachers in all state capitals of the federation for the purpose of research with the intention of improving the sad situation in public secondary schools.

Two things were wrong about this solution to ending the woes of education in the country. First, it will not be feasible for NTI to establish and operate cybercafés to be used free for teachers across the nation. Secondly, the NTI through this has demonstrated its ignorance of the roots causes of the predicament in which secondary school education has found itself. This suggestion will only plunge the secondary school education deeper into its difficulties.

For anyone that has taken time to study the problem of education in Nigeria, the root causes lies in government’s disregard of the sector. Currently most wealthy Nigerians, who happened to be politicians, prefer to educate their children outside the country. Given that it is their responsibility to fix these problems, one can conclude, without an iota of doubt, that the issue of a better education of the kids of ordinary citizens of the country is not one of the preoccupations of our politicians.

Schools in Nigeria are operated by governments and the private sector, comprising individuals and organizations. In the past few decades, the private sector has reasonably lived up to its responsibility of providing quality education in the country. Sadly, high proportions of Nigerians can only afford to educate their children in public schools because of the subsidy the government provides by paying teachers. If public schools continue to fall short of meeting the minimal standards, it means that the future of education for a large majority of Nigerian kids will remain doomed.

The question arises as to how the government has failed in its educational obligations to the people. It arises from the twisted line of reasoning that anything meant for the ordinary man is of little worth. As a result, public schools have been poorly cared for. Infrastructures are uncared for. Teachers are poorly paid with the paltry salaries coming haphazardly. At times certain percentages of their salaries are just withheld with reason. Most times teachers stay for months without pay. These difficulties have become the reasons why most of academic sessions are often wasted as a result of industrial disputes.

With the exception of federal government secondary schools, all other public secondary schools in the country are owned and operated by the state governments. The normal steps leading to the establishment of a secondary school is to build the infrastructure, recruit teachers and declare the school opened. In nearly all states of Nigeria today, governments hardly get involved in the development of school infrastructures. When a community makes a request for a secondary school and the government agrees to grant the request, it does so without building the structure for the school. It locates an existing primary school in the locality and then uses the structure to serve the two schools. The primary school uses the facility in the morning hours while the secondary school uses it in the afternoon hours. The head of the school that is usually a principal builds the school by the imposition of levies on students. Since the government is usually not interested in what goes on at the school, the principals gradually started abusing what should have been an innovative idea towards covering government shortcomings by corruptly enriching themselves with the generated funds. The principals increasingly started becoming more interested in having huge student populations as the more population the school has, the more money to be realized from fees and levies. In order to attract more students, entry qualifications for students seeking admission gradually became irrelevant. The desperation for good student populations also led to a state of affairs where students are promoted without passing promotion examinations for fear that the students and their levies will leave to other schools. Thus the situation helped to develop and sustain a culture of poor performance in external examinations such as those of NECO, WAEC and Joint Admissions and Matriculations Board (JAMB). This is an open secret for which the government does nothing.

The corruption in the administration of a majority of secondary schools left the desperate students with no option besides cheating during examinations. This has led to the development of miracle examination centers where students are guaranteed success in examinations as long as they pay specified amounts of money to the authorities of such examination centers. The centers collude with law enforcement agents who turn a blind eye. This is an open secret for which government don’t ever act. The situation has also led to the development of ‘mercenaries’ who are available on hire to write examinations for whoever has the cash.

Outside of miracle examination centers, cheating still goes on in the most of the other centers, albeit with a degree of caution. Some school principals pay off supervisors to allow teachers to come into examination halls to provide answers to students when their own subjects are written. Supervisors that co-operate are considered ‘good’ people that are interested in the ‘progresses’ of the students.

There are other factors that have been partly responsible for the poor performance in external examinations for secondary schools. One is the poor educational foundation built by the lower levels of education from where the students are coming. The nature of the challenges in public primary schools is such that many children pass out without learning how to read and write in contrast to private nursery/primary schools where pupils learn to read and write in the three years of nursery education. Being able to read and write, prior to the commencement of primary school education affords kids the opportunity to take full advantage of what is to be learnt in primary school, thereby paving the way for success at the secondary level.

If the authorities of NTI cannot understand the issues at the foundation of the woes of secondary school education in Nigeria, then the leadership of the institute is questionable. NTI itself looks like an institute that has been shaken to its knees by corruption, especially looking at the manner with which they award post-graduate diplomas across the country. Admission is always automatic as long as you apply. It appears they also cannot afford to miss the money a candidate will bring as tuition fees.

Reversing the succession of failures by students of secondary school does not lie in the provision of free internet access for secondary school teachers but in understanding the real issues responsible for the collapse of public schools in Nigeria. Already the books recommended and used in secondary schools are a result of the works of the best researchers the world has ever known. They are the same books that were used by the Soyinkas, Achebes, Iwealas, okris and a host of others. They are also the same books the private schools used with better results today.

The contribution NTI can bring towards ending persistent failure at NECO, WAEC and JAMB examinations is to continue with its constitutional duty of training teachers in addition to suggesting to governments to be interested in what goes on in our schools. They should admonish the various tiers of government to understand that teachers are educated people that expect to be paid well and regularly. The governments must ensure that teachers are promoted as and when due. The government must pay enough attention to ensure fees are affordable and that classes are never congested. Governments must tell school administrators to ensure that promotions are never automatic for all students. The governments must be made to understand that schools will never do well unless the authorities are provided with money to cover daily running costs and if they don’t do it the principals will find the money by hook or by crook. The governments must be made to understand that they can upgrade the curriculum of public primary schools for better results by just learning from the private primary schools next door and not through unnecessary workshops. Furthermore, the government must be made to understand that a very insignificant portion of annual budgets will change the situation significantly as if it is appropriated and percolates down to the bottom. The government must be reminded that examination offenders are liable to 21 years imprisonment but no Nigerian has ever served 21 days for cheating during exams.

Everything lies in the doorstep of government. The government must recognize that majority of Nigerian parents can only afford to educate their children in public schools. If we must take advantage of our human resource that is not just the biggest in Africa but one of the biggest in the world, then the millions of kids that look onto public schools alone must be given a good opportunity to develop their potential to the benefit of the country. The government must be reminded that the public schools are the country’s biggest possessions and should receive the right attention.

Mopping Off Small and Light Arms in Nigeria

While Nigerian President, Goodluck Jonathan hosted a delegation from the EU on February 8, 2012, the issue of cooperation for the common good of both parties came up. One was the issue of cooperating with the EU to help Nigeria to clean up its confines of small and light arms that have entrenched an era of violence only comparable with events in the build up to the Civil War in 1966. One way Nigeria can end this period of unjustifiable killings and mayhem of innocent Nigerians is, no doubt, by withdrawing the weapons that have sustained the ugly period of sleeplessness in the country.

If the government and its friends must clean up the nation of small and light weapons successfully, we must acknowledge the herculean nature of the assignment. The herculean nature is made obvious by the fact that there is hardly any region of the country where there has been no violence since 1999. Prior to this period, there has been insecurity brought about by crime, mainly armed banditry. The weapons used by this category have been mostly automatic rifles and locally made pistols. With the new democracy in 1999, some persons in the largely Islamic North of the country started asking for the implementation of Sharia Law. Christians within the region started experiencing violence for opposing the calls for the implementation of the Sharia Law. Some Christians who could not cope with the situation moved to other parts of the country. However, some Christians who spent life times building business reputation and wealth in the affected regions saw it as unwise to leave behind these lifetime achievements to start lives anew elsewhere. Some of these people that include a lot of Ibos saw expedience in buying weapons with which to defend themselves in the event of an outbreak of conflict resulting from religious misunderstandings. This crisis in the north was followed by rebellion by militants in the Niger Delta. It is right to suspect that most weapons used by the Niger Delta militants came through the sea bordering the Niger Delta communities. Then there is the Jos crisis that has lasted for more than a decade. Government’s inability to end the conflict informed the need for people to buy weapons in order to defend themselves. The central location of Jos allowed entry of weapons from both the south and the north. There are cases of arrest of persons involved in gun running from both the south and the north with Jos as destination. Violent life in Jos was followed by what has turned out to be the greatest security challenge in Nigeria, the Boko Haram which is the primary motive behind the intended collaboration of federal government of Nigeria and the EU. The weapons used by Boko Haram will be found in the North Eastern region where the activities of the so-called jihadist are most established.

In Jos, the prevalence of small and light weapons is so grave that, frequently, one hears the exploding sounds of weapons being tested in the night to ascertain their functionality.

While the Boko Haram bloody activities intensified, the possibility of collaboration with foreign governments with the aim of keeping them at bay became imminent. Sadly, some Nigerians started condemning the Nigerian administration for demonstration of incompetence. These groups of Nigerians, to me, are either supporters of violence in Nigeria or persons with evil political opposition who are desperately looking for ways to fault the government. With this possibility of EU-Nigerian collaboration for the purpose of restoring lasting peace in Nigeria, the same groups of Nigerians have started making the same criticism. The truth however is that terrorism is something that has always been fought through international collaboration whether in Pakistan, Yemen, Afghanistan or Indonesia. Thus the intention of the Federal Government of Nigeria to collaborate with the EU in order to clean up the nation of deadly weapons that have sustained terrorism is only conventional.

However, there is the need to call the attention of the administration of Goodluck Jonathan to the fact that, fundamentally, what has sustained the state of insecurity in Nigeria is corruption. The same factor will be the reason why any effort of the administration will hardly work. While the period of insecurity in Nigeria lasted, there have been arrests of persons dealing in weapons in the hinterland of Nigeria, at border areas of the north and the coastal areas down south. While the arrests represent moments of triumph for the administration and the nation, the judicial silence that usually follow thereafter often represent moments of shame for well meaning citizens and the nation.

When the Nigerian police force is mentioned in Nigeria, the first thing that comes to mind is corruption because the force has over the years become the epitome of corruption in the country. Corruption among the rank and file within the police is opened as seen at police check points on our roads where every commercial vehicle must give twenty naira (N20) before it is allowed to pass. Any driver that refuses to comply is made to pull out and has his time wasted. On the other hand, those that comply are allowed passage without the scrutiny for which the roadblocks were set up. The implication is that one could carry contraband and get away with it as long as he is willing to give that twenty naira with ease. It is often said that senior police officers back in the office often wait for ‘returns’ from the men in the field. The dirty act is so tolerated that is has become an attraction that lures some Nigerians into joining the force.

Nigerian borders have often been described as being porous as a result of inadequate security manpower and explains why weapons will always come in. This is not true. What is true however is that the porosity of the Nigerian borders is by design, caused by policemen that are readily willing to take bribes and disable standard procedures.

The administration of Goodluck Jonathan must understand that his government will never succeed by refusing to fight corruption, as it is the bedrock of mediocrity that has entrenched the series of tribulations within the nation.

The Ethnic Groups of Plateau State

Map of Nigeria showing Plateau State (in red)

Plateau State is a microcosm of Nigeria, meaning that all ethnic groups in Nigeria are found residing and working in the state. However, the indigenous tribes in Plateau’s seventeen local government areas (in bold type) include:

Barkin Ladi: Berom, Ganang, Ron, kulere.

Bassa: Irigwe, Rukuba, Amo, Buji, Chawai.

Bokkos: Ron, Kulere, Mushere.

Jos East, Afizere.

Jos North: Berom, Anaguta, Afizere.

Jos South: Berom.

Kanam: Bogghom, Jar, Ngas, Taroh.

Kanke: Ngas.

Lantang North: Taroh.

Langtang South: Taroh.

Mangu: Mwaghavul, Pyem, Rumada, Afizere, Berom, Mupun.

Mikang: Tehli, Youm, Koenem, Piapung.

Pankshin: Ngas, Mupun, Chip, Kadung.

Qua’an-pan: Doemak, Kwagalak, Mernyang, Goemai, Jagatnoeng.

Riyom: Berom, Ateng.

Shendam: Goemai.

Wase: Boghom, Jukun, Basharawa, Taroh, Burum, Fulani.

History of Mining in Plateau State, Nigeria

Mineral exploitation in Plateau State is an age-old industry, starting from the pre-colonial extraction and marketing of tin from the upper Plateau to salt and lead-zinc in the lower Plateau that includes some parts of Nassarawa State. Officers of the Niger Royal Company were credited with locating tin deposits of Jos Plateau which and marked the inception of modern mining activities in Nigeria. Foreign metal merchants, mostly British, followed the tin trade route from the North African markets into Nigeria to Plateau where an aggressive and prosperous tin mining industry was established. Subsequently, the multinational companies, which dominated the industry, were joined by small local companies. While the foreign companies congregated under powerful chambers of mines, the local miners formed themselves under a less powerful organization called the “Association of African Miners.”

The tin trade boomed to the detriment of other minerals in the state. There was then the dominance of Nigerian mining activities by British companies with the backing of British banking service and supplies. At the peak of mining, there were up to 120 companies operating. Then, mining was exclusively a private sector affair. During this time, it came to a point that Nigeria was the sixth world producer of tin with a production of 16 000 tones per annum and world’s leading producer of columbite.

The Association of African Miners became heavily handicapped by a myriad of problems, ranging from lack of necessary expertise to a dearth of capital and hence the necessary equipment required for efficient performance in the field. With the aforementioned, the multinational companies piled up and repatriated huge profits while their African counterparts performed sluggishly, resorting sometimes to unorthodox practices but still managing to record success, which sometimes was questionable. The tin mining industry was swept off the Nigerian economic scene by the so-called oil boom.

During this period the government concerned itself with providing the enabling environment and necessary infrastructure in the mines field and collected royalties, rents and related rates which before the mid-fifties were collected by the Niger Royal Company. Before the takeover of the collection, the Nigerian Government has to pay an all lump compensation to United African Company (UAC). Mining operations were effectively monitored by the mines division of the then Ministry of Mines and Power to ensure compliance with the operational and safety guidelines.

In 1972 the government indigenization degree led to the compulsory acquisition of controlling shares in the foreign companies. The foreigners then lost interest in mining operations. The activities of the companies declined slowly until they finally left the mining scene in the early eighties. This led to the merger of major companies to form what is today known as Consolidated Tin Mines (CTM). CTM could not work with the obsolete machineries left behind by the expatriates. The result now is a company struggling to survive. In Zurak area of Wase LGC, some mining of lead/zinc deposits were also carried out and later abandoned. There was molybdenite mine at Kigom Hills near Riyom LGC which could not make any progress.

Also in 1972, the Nigerian Mining Corporation with headquarters in Jos was established to embark on exploitation of industrial minerals. The corporation discovered barytes at Azara in the present Nassarawa State and also established a barytes mine at the locality. This led to the discovery of the same mineral in Langtang South. Kaolin was also discovered at Kuba on the Barkin Ladi- Bokkos road and exploitation commenced in 1988.

Solomon Lar’s Report on Jos Crisis

Following the Jos Crisis of 2010, President Goodluck Jonathan who was acting at the time, set up the Solomon Lar’s Commission and vowed that he would implement the report of the commission, contrary to the attitude of the government on previous report on he Jos crisis. Goodluck Jonathan did not however live up to his promise as the report of the commission was thrown to the junk basket once again.  The resurgence of fighting sometimes in August this year has compelled the President to again request for the report and others in the past with a view to harmonizing them and implementing them this time.

Former Nigerian Ambassador to Switzerland, Yahaya Kwande is an indigene of Plateau State and who was also a member of the Solomon Lar’s Commission. He was asked recently by the Hausa Service of the German Radio International what essentially is the recommendation of the report. His answers was that the report essentially recommends that certain people who are treated as non-indigenes despite having stayed in Plateau State for decades should be embraced and treated as such.

His response to the question raises one issue and that is the fact that even though the Nigerian statutes demand that a citizen shall become an indigene of a locality other than the state of his ancestral home after staying there for a given period of time, this requirement of the constitution is not adhered to generally in Nigeria, not just in Plateau State. Thus the panel should have suggested that the federal government should revisit the issue with the aim of ensuring that the relevant section of the constitution is respected across the whole length and breath of the country rather than in Plateau State alone.

Ironically, Plateau State is one single state that has respected this angle of the constitution more than many other states in Nigeria. For instance, Wase and Kanam Local Governments of Plateau State are two conspicuous local governments were migrant Hausas and Fulanis are treated equally with all other tribes of the state. In Jos North Local Government of the state, the Hausas are the predominant tribe in eight wards out of a total of twenty one from where they produce representatives to the local council of Jos North. They also send members to the State and National Assemblies from the same local government. In contrast to Wase and Kanam Local Governments Areas however, the metropolitan nature of Jos North, where people looking for better economic opportunities keep coming every single day, makes it difficult differentiate between visiting Hausas and those that have stayed long enough to deserve citizenship.

There are thousands of Plateau indigenes in Lagos, Rivers, Kano, Kaduna and many other parts o the country that have stayed in those localities for decades without becoming indigenes. Likewise, there are tens of thousands of Yorubas, Ibos, Tivs, Ibibios, Ijaws, etc in other states of the federation other than those of their ancestors, who are not treated as indigenes despite staying there for hundreds of years. The Jos crisis should rather serve to remind the Nigerian authorities of the need to revisit the issue across board and not just on the Plateau.

Removal of Fuel Subsidy: Is it a priority?

The deeply upsetting subject of the removal of fuel subsidy has re-emerged again. Whether people against it will win this time remains to be seen. It is obvious however that a lot of Nigerians are against the removal due to the general belief that life will get harder. In view of the complexity of our problems, there is the need for us to examine whether the removal of fuel subsidy is a priority at this point in time or not.

During his campaign, Mr. President, Dr. Goodluck Jonathan, made a number of promises to Nigerians. At this point in time, it is too early to expect Mr. President to have fulfilled these promises. If the issue of subsidy removal becomes successful however, it will be his first milestone. Sadly, it was not a campaign promise. Thus the issue of the removal of the subsidy is Mr. President’s personal and hidden agenda. T Priority number I: OUR LEADERS MUST BE SINCERE AND SELFLESS.

One argument in favor of the removal of fuel subsidy is that it has been abused by two major categories of Nigerians. These are the fuel importers and their NNPC accomplices on one hand and smugglers, who cross over to neighboring nations to sell at higher prices after enjoying the subsidy of government, on the other. It is good that we have been able to identify these criminal activities. We can only proof that there is a criminal if one has been arrested. How many NNPC officials have been jailed for an offence they are known to commit? Priority number II: OVERHAUL THE JUDICIARY FOR EFFIECIENCY.

It is said that Nigeria’s petrol pump price at N65 per liter is the cheapest in the world. There is nothing wrong with this as other nations are the best in other areas. Nigeria should lead other nations in some areas too. In other nations, governments have regular allowances such as social security or welfare, usually paid to unemployment citizens. In Nigeria we don’t have this. Thus fuel subsidy is welfare or social security in disguise. Priority number III: NIGERIA SHOULD LEAD OTHER NATIONS IN AT LEAST ONE AREA.

It is said that the withdrawal of fuel subsidy will save about a trillion naira that can be used to improve the lives of Nigerians in other areas. Fuel subsidy is meant to cushion the lives of ordinary Nigerians and it is doing it. Priority number VI: WE SHOULD LEARN TO SEE ISSUES PROPERLY.

Nigeria’s electricity has not improved yet. Millions of Nigerians have been able save their jobs by the use of electric generators that run at N65 per liter. These jobs can be lost by the withdrawal of fuel subsidy since businesses thrive only when the output is higher than the input. Priority number V: THE NIGERIAN GOVERNMENT MUST WORK TO PROTECT EXISTING JOBS.

Jos Crisis and Corruption

The American Government was recently quoted as saying that corruption is the single most important reason why the Nigerian government will not be able to end the current state of insecurity in the country.

Many times, people have been told that what has prolonged the Jos crisis is the fact that many people reap bountifully each time there is an outbreak of fighting in the Tin City. How this happens is not exactly clear to most members of the public.  Recently, a Nigerian daily newspaper publication reported that the National Emergency Management Agency (NEMA) has resettled one million victims of the Jos crisis in neighboring Bauchi State.

The report turned out to be about the first tangible proof that some people are indeed benefiting from continuous fighting in a city that was once the most peaceful in Nigeria. According to the 2006 population census in Nigeria, Jos North where the resettled person where said to have come from has a total population of 437,217. There is no way all the residents of Jos North would have been resettled in Bauchi. The total population of Plateau State as a whole is 3.2 million based on the very population census. What the report is saying is that a third of the population of the state was resettled in Bauchi State. The culprit here is NEMA that must have given this figure to justify its bogus expenditure. The journalist who wrote the story without cross-checking the figure is also a potential accomplice.

Government departments or agencies are not the only ones benefitting from persistent fighting in Jos. It will surprise people to know that many religious leaders are beneficiaries of perpetual fighting on the Plateau. The impression one gets from the behavior of religious leaders in the aftermath of conflict in Jos is that they see it as a period bountiful harvests. Relief materials usually do not just come from the different tiers of government but also from non-governmental organizations, local and international, women groups and many others.  These relief materials are given through these religious leaders. Of course, there have often been suspicions that the supplies don’t eventually percolate down to the bottom which is the reason why the donors insists on giving their donations before television cameras. Other religious leaders form non-governmental organizations, design websites on which they upload some of the goriest pictures and absurd statistics on the degree of destruction of lives and properties, all with the aim of wining the sympathy of financial donors. There is no doubt that the only way these fraudulent NGOs can be sustained is by persistent fighting in Jos.

One can say without any fear of contradiction that one fundamental source of irritation to Nigerians is the dire absence of discipline within men of the Nigerian Military such that the force is one sad repository of corruption in the coutry. You see this in the way they abuse the rights of ordinary and ignorant Nigerians by intimidating them in order to extort money, getting involved in matters that should be the exclusive jurisdiction of the police just to be able to take bribes from the situation, violation of traffic laws and general molestation of members of the public. The Nigerian Army should have been a model of discipline to be copied by other Nigerians. This has undermined the ability of the force to carry out its function optimally.

Since the killings in the village of Dogo Na Hauwa in Jos South in early 2010, it became necessary to post soldiers in nearly every village or along the roads leading to the villages in a manner that attackers cannot invade any village and stay below the radar. Despite these security measures, the attacks continued non-the-less. The proximity of security outposts to scenes of a good number of the attacks are such that the solders cannot claim not to have been alarmed by the sounds from the automatic weapons that are often used. The military men have never been successful at preventing a single case of these night attacks to give us the news at dawn. This is despite the frequency of the attacks.  In one incidence, it was alleged that an ID card belonging to a military man was said to have been recovered from the scene. This has led people to conclude that the solders are accomplices in the killings and that they take bribes to get involved or turn a blind eye to the killings. This has led some villages start rejecting military outposts in their localities. Recent involvement of men of the Nigerian Army in the kidnap of Michael Obi, the father of ace footballer John Mikel Obi confirmed that the men of the Nigerian Army have indeed been secretly involved in shady dealings.

Our military friends who made money during ECOMOG operations in Liberia in the 90s often confessed to us the horrible things they did to make the money. It is a tradition among peace-keeping missions that conflict and chaotic situations provide opportunities to make money particularly where there is corruption or the absence of order within the ranks. In the DRC too, India troops to the United Nations peace keeping delegation are known to have exchanged weapons in return for gold.  In the case of Plateau State, it is believed that soldiers either give their weapons for hire or are themselves hired as mercenaries. A friend of mine told me he ran into a meeting of soldiers and Fulani cattle herdsmen on the way to his farm after Gero village in Jos South.

There are emergency lines that the public is supposed to call when in distress. These lines are direct lines to the different Joint Task Force (JTF) squads working to enforce peace. In a situation where members of the JTF are accomplices to a particular attack, one could imagine how it will seem for a victim to call any of these lines.

If the Federal Government feels it can end the killings in Plateau State by simply throwing military and financial resources at the problem, then it is making a dire error such that the new command structure put in place to end the crisis will end up like the ones before it. What the government in Abuja needs to do is to enforced discipline and order and the NEMA report provides an opportunity to demonstrate what it can do and that it is truly committed to ending the blood bath in Jos.

For long, it has become apparent that corruption has undermined all previous efforts at restoring peace in Jos and Plateau State at large. Corruption should not be tolerated where it concerns even a single life. What we lose when peace is gone is far more than what corrupt officials “lose” when there is peace. We should understand that each time we fail to act, the world watches and our reputation gets messier. Problems are not solved by ignoring them.